Dynamic Processes of an Airport's System. Applying Value Network Analysis (VNA) to the Air Traveller Experience
|Journal:||Journal of Spatial and Organizational Dynamics|
The performance of an airport and its efficiency has been measured generally from its operational and financial data, and on that basis, classified its relative position in the set of airports. But this methodology, by itself, is insufficient to determine relationships between a given position in the ranking of an airport and the generated value associated with that position, either within the entire business system of the airport or along the inter-relationships that it establishes with the surrounding community.
We argue that networks are fundamental instruments for the development of the business system of airport’s landside areas. Applying the Value Network Analysis (VNA) to the Air Traveller Experience we conclude that this approach provide a network ecosystem perspective into how processes and people create value within the air traveller experience network.