Airport Benchmarking Process and the Key Performance Area of Safety/Security
(Comunicação em Conferência)
The utility of the airport benchmarking process is widely recognized in a world where competition among airports is becoming more than ever a reality. Therefore there is a need for a wide consensus to establish and construct reliable databases for measuring airport performance and consequently to evaluate the development and the implementation of even more accurate management systems.
There have been several studies focused on airport benchmarking processes but mainly based on economical and productivity factors. However there is a lack of studies focused on the airport as a whole, in areas and/or sets of areas that must be addressed too to achieve a truly global analysis, (ATRS, 2004).
Based on the key area of Safety a Multi-Criteria Decision Analysis (MCDA) approach was used to evaluate its impact on the overall performance of three airports and under two distinct processes, peer benchmarking and self-benchmarking ones (in this particular along several years in the recent past).
The results evidence the importance of this type of evaluation to understand how airports deal with Safety/Security issues and how this key performance area may impact in any benchmarking process.